** UPDATE 9.50am ** We have replaced the chassis and the machine is now booting up as normal. We will continue to monitor the situation and update if required. E-mails/websites may take a little longer than normal to retrieve until the server is fully up and running. **
** UPDATE 9am ** It appears the server has had a major hardware crash and engineers are currently working on restoring this. **
We are currently aware of an issue affecting the Saturn server. This will cause temporary loss of access to e-mails/webspace for customers who are hosted on Saturn.
Our engineers are working to rectify the issue and we shall post an update as soon as possible.
We apologise for the inconvenience,
ADSL24
Engineers will be performing routine maintenance work. We have to carry out maintenance on our core routers in our Telehouse North site. As a result a temporary loss of routing may occur for a period of up to 10 minutes between midnight and 6am on 4th August 2010.
We apologise for any inconvenience this essential maintenance may cause.
Update 6:35am – the issue has been resolved.
We are aware of a temporary network issue on the Saturn server affecting some email and webspace accounts.
Our engineers are on site to resolve the issue and we apologise for any inconvenience.
LINX services have now been restored and peering services are becoming available. Further information on LONAP will be issued as soon as it becomes available.
We have been alerted to a major power outage in Telehouse North TFM1. Presently this has affected LINX and LONAP peering resulting in decreased traffic though these peers.
Staff at Telehouse North are currently trying to rectifying the issue.
This will be affecting many ISP’s not just ADSL24.
Engineers are working on this and as soon as we have any further information we will update this post.
The work will start on 21st July 2010 at 00:00 and is scheduled to end at 06:00.
BT have advised us that some routing re-configuration needs to be carried out to alleviate anticipated problems that would result in congestion on the network. Whilst this is undertaken, customers may experience a loss of service that may last up to 15 minutes. Re-connection of services should be automatic as the network resumes normal service.
Although we generally prefer to give much more advanced notice of such planned maintenance, BT have only just today informed us that this work may be service affecting and thus we’ve posted this message as soon as we were informed.
Thank you,
ADSL24
UPDATE: 10:54am: The issue has now been resolved and we are monitoring the situation
Sunday 10.45am
Our engineers are currently working on a problem that has been detected on the Saturn Server.
This will be affecting e-mail and web space on some customer accounts.
As soon as we have any further information it will be published here.
We apologise foe any inconvenience caused,
ADSL24 NOC
BT have notified us of a localised service impacting failure.
BT are working with hardware vendors to investigate the fault.
Engineers have been despatched to site.
Dialing Codes afffected:
01202 01206 01269 01294 01323 01405 01453 01555 01569 01628 01873 01952
0286632 0286634 13234 01873 01952 0286632 0286634
Regards
ADSL24
UPDATE 8:50am: This has now been resolved
Our technicians are currently investigating a problem with our main telephony server.
This is affecting inbound calls to our sales/support numbers.
We hope to have the issue resolved as soon as possible.
We apologise for the inconvenience.
ADSL24
This work was completed successfully
Between the hours of 7AM and 8AM on Wednesday 26th May 2010 we shall be performing essential maintenance work on our back-end systems.
This will affect the facilities within the My account, ADSL checker and sign up pages which will be temporarily unavailable during this time.
We apologise in advance for any inconvenience this may cause.
Regards
ADSL24
The service status page has been upgraded and thus we are back!
All future maintenance notifications and reported issues shall now be posted directly on this service status page.
Thank you,
ADSL24 NOC
