Comment on WBC user authentication by Marc Woolfenden
Posted: March 17, 2010 at 12:42 pm
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Comment on Outage: Power issues at Telford HQ by Marc Woolfenden
Posted: March 16, 2010 at 10:50 am
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Comment on Emergency maintenance: VOIP platform by David Derrick
Posted: March 16, 2010 at 6:31 am
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This work has been completed successfully.
Comment on Outage: Wolverhampton to Birmingham by Steve Lalonde
Posted: March 15, 2010 at 10:36 pm
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Service was restored at 21:20 traffic is now back on the preferred paths.
WBC user authentication
Posted: March 15, 2010 at 7:26 pm
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We have been experiencing authentication problems for some WBC users over the last 2 hours.
This issue has now been resolved and all affected users have reconnected.
Comment on Outage: Wolverhampton to Birmingham by Martyn Haynes
Posted: March 15, 2010 at 5:07 pm
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We have been informed that engineers should now be on site, with further updates to follow.
Comment on Outage: Wolverhampton to Birmingham by Martyn Haynes
Posted: March 15, 2010 at 3:37 pm
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We have been advised that vandalism has been reported by Network Rail on a bridge which carries these fibres, engineer has been despatched to find breakage and is due on-site within the hour.
Further updates will be made as and when they are available.
Outage: Wolverhampton to Birmingham
Posted: March 15, 2010 at 3:34 pm
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A link between Wolverhampton and Birmingham has gone down. We are investigating with our supplier. Traffic is being rerouted via alternate paths, some increase in latency may be seen.
Emergency maintenance: VOIP platform
Posted: March 15, 2010 at 11:35 am
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Between 06:00 and 06:30 tomorrow (16 March 2010) there will be a 15 minute downtime for the Entanet VOIP system. This is to enable the replacement of a faulty UPS. The system will be unavailable during that time.
Outage: Power issues at Telford HQ
Posted: March 13, 2010 at 12:17 pm
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We are aware that we have experienced power issues this morning at out Telford HQ that has affected hosting in our Telford based data centres as well as any connectivity that was routed through Telford. The issues have also affected our VoIP service, hence customers will have experienced problems with inbound and outbound calls, which also affected our support service as no calls could be received.
Power has been restored to the site and engineers are present and working to restore services. Initial indications are that the power failed following a scheduled generator test, however it has yet to be confirmed whether this was the cause of the outage. Will will update as more information becomes available.